Troubleshooting Preset Installation for Adobe Camera Raw (ACR)

Here's a place to start:

  1. Confirm you are using ACR 10.3 or newer. To find the version of ACR you have, drag a RAW image into Photoshop and Adobe Camera RAW (ACR) will open. Look at the top of the ACR window and it will tell you what version you have installed.
  2. Make sure you're not trying to use them with Elements, as they will not work with Elements. 

Once you've verified all of those things and it's still not working, send us a picture of your file structure (and the type of computer you have, Mac or PC), so we can figure out what may be going wrong.

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